Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends. 

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Stellar First to Receive Six Consecutive Frost & Sullivan Awards

We are proud to have been named the ‘Customer Contact Outsourcing Service Provider of the Year’ in the 2017 Frost & Sullivan Australia Excellence Awards - the first time any company has received any Frost & Sullivan award for six consecutive years.

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Stellar Trends & Insights Report: November 2017

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the utilities sector gets a blockchain boost, automakers explore CX innovation, and Mastercard sets up a new Australian innovation hub.

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Stellar Trends & Insights Report: October 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: on-demand buses, a new and simpler payments platform, and a robot that doubles as a legal expert.

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Stellar Trends & Insights Report: September 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: save time on your grocery shop, chat with a robo-banker, and the growing aged care sector.

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Stellar in APAC Insider

In case you missed it, Stellar's Head of Customer Solutions John Zisis was featured in the June issue of APAC Insider. Dip into the article to learn about our digital transformation journey.

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Stellar Trends & Insights Report: August 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: digital finances, robo-recruiting and the arrival of Bixby to Australian shores.

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Why You Need a Silent Call Centre

On a recent trip to Manila I was introduced to the silent call centre. No, the power wasn't off. Instead, it was proof we'd been successful in our digital transformation effort. Find out the five reasons why you should jump on board.

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A Plea to Australian Retailers as the Amazon Juggernaut Approaches

The world’s largest online retailer is coming; and by all accounts, it is out for blood. What should Australian retailers do?

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