• People Engagement

    Tuesday, 2 July 2013 Posted by: Sue Robinson, General Manager Customer Strategy, Stellar Asia Pacific

    Call centres are by their very nature a people business; they connect people and provide solutions in real time. Strip away the complex systems, routing engines, knowledge management tools, CRMs and other technologies and at the heart of our industry is people. A call centre is therefore only as good as the people who work there.

    Tags: Business , Customer Experience
  • Investing in People

    Friday, 28 September 2012 Posted by: Len Suazo, Chief Financial Officer (North America)

    Why investing in your workforce is so important

    Tags: Business , Community , Customer Experience