Stellar provides a full suite of on-demand call center technology solutions to support your customer interaction strategies, increase self-service options and lower investment costs.
To achieve maximum cost savings and performance levels of your outsourced solution, Stellar uses a variety of call center technologies, such as:
- Multimedia contact channels (phone, fax, cellular, web, email)
- Intelligent call routing and automation
- Workforce management systems
- Computer telephony integration (CTI)
- Campaign management software and predictive dialer technology
- Digital call recording (to support quality assurance and staff development)
- Dynamic reporting (ensuring visibility across all customer interactions regardless of channel or location)
- Scanning, data capture and workflow automation technology
To further reduce costs, improve efficiency and offer your customers the flexibility of 24x7 self-service we can also enable:
- Integrated voice response (IVR)
- Natural language speech recognition (NLSR)
- Mobile services (SMS Gateway)
- Web-enabled services (Online communications, E-mail, Click-to-call, Webchat, Chatbots, Forum Moderation, Credit card gateways)
