Case Study: Rapid Response

Rapid delivery of sensitive internal communication to over 1,000 employees at Chandler Macleod.

The Challenge

Stellar was engaged to deliver sensitive information to over 1000 employees across 65 sites throughout Australasia. This had to be done in a timely manner and our contact center team needed to provide a flexible communication solution that offered consistency as well.

The Solution

Our contact center specialists devised the following:

  • Provided an Automated Voice Messaging Service which was available 24/7 to Chandler Macleod employees via two dedicated phone numbers.
  • Developed a  dual-site strategy that offered the benefits of inherent redundancy.

The Result

  • Handled 30% of total anticipated call volume in first day of operation.
  • Provided a flexible solution - able to turn on, modify and turn off at short notice. Additionally, employees could listen at their convenience.
  • Reduced client’s telecommunication costs.
  • Delivered a customized message in-line with overall communication strategy.
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