Case Study: Transition inhouse to StellarSuccessful transfer of services from in-house operations to Stellar’s outsourced solutions.
We partnered with Stellar because of their expertise in creating exceptional customer experiences and managing contact centers. Our results have been outstanding! Stellar’s management and global expertise is evident in the results we have achieved. Moving our customer care to Stellar has allowed us to redirect our resources toward other critical areas of our business.Matt Krzysiak, Chief Executive Officer National Motor Club
Stellar was tasked with migrating the call center operations from the client’s in-house operations to its own contact center. The in-house solutions had become a drain on the resources of the client, as well as taking the leadership away from its core business focus.
Our contact center specialists devised the following:
- Migration of services over 5 months.
- Trained 130 employees plus support personnel in an efficient manner.
- Transferred some existing personnel from the client to contact center premises.
- Immediately replicated high levels of service that were a true representation of client’s brand.
- Increased customer satisfaction and loyalty.
- Increased client revenue.
- Decreased client expenses.
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