When you partner with Stellar, you have a variety of flexible onshore and offshore call center outsourcing options to consider.
End-to-end outsourcing
The highest level of cost reductions and quality improvements can be achieved when you outsource your end-to-end call center requirements. Stellar can cost-effectively manage everything from your telephone interactions and electronic communications (such as email and web) to your back office processing requirements.
Functional outsourcing
Developing and maintaining the unique skills, supporting processes and enabling technology for specialist functions (such as sales, technical support or collections) can be challenging. Partnering with Stellar to manage such specialized functions will deliver immediate savings in time, money and effort.
Overflowing peak call volumes
If you have an in-house call center, and are experiencing demand beyond your existing capacity, consider overflowing the peak call volume to Stellar. We replicate your service and culture to ensure that the transfer of calls is completely transparent to your customers. The subsequent reduction in call wait times will significantly boost customer satisfaction levels as well as your in-house performance metrics.
Benchmarking your performance
You can benchmark your in-house call center performance against a Stellar center that manages a percentage of your total call volume. By comparing your internal results against those achieved by Stellar, you can identify valuable operational and process improvement initiatives, test alternative contact channels or new technology, and ensure your performance meets Best Practice standards. On average, Stellar outperforms in-house centers on all key metrics, including sales, cost and quality.
Read our case studies to find out about Stellar's demonstrated call center outsourcing results.
