Excellent People Deliver Excellent Results
People are key to everything we do. Stellar was one of the first businesses to adopt ‘Open Book Management’, which provides our people with the business skills to maximise results for our clients
In an industry where up to 70% of costs are attributed to labour, an outsource partner who delivers the best people and manages them effectively is the one that will deliver business efficiencies, productivity improvements and optimal customer service. Stellar's internationally recognised Open Book Management (OBM) culture does just that.
Open Book Management fosters extraordinary business results, engages employees and rewards achievement
OBM is a management philosophy that gets employees to think and act like business owners, and has helped thousands of organisations dramatically improve not only their financial performance, but their corporate cultures as well.
The ultimate goal of OBM is to produce engaged employees, because engaged employees are motivated, informed and excited about coming to work. They know how and why their job affects the company's bottom line and are rewarded for improving performance and service.
Our Open Book approach extends to our clients who benefit from transparent pricing and ‘Gainshare’ arrangements where we both share the benefits of improvements and financial gains.
Performance based incentives drive financial and quality results
Our people understand the dynamics of the business they operate in and in turn understand how they contribute to the success of our clients’ businesses.
Through OBM, all Stellar employees - from agents to CEO - know exactly what they contribute, what they cost the company and how they depend on one another to be successful.
Employees are awarded incentives based on our financial performance and our clients’ Key Performance Indicator (KPI) achievement. This effectively drives their involvement, understanding and sense of ownership in the wider business.
2009 Stellar inducted into the Great Game of Business Hall of Fame
Awarded annually by the Great Game of Business, the pioneers of Open Book Management (OBM), the prestigious Hall of Fame Induction recognises Stellar’s use of OBM to drive sustained improvements to their financial performance and corporate culture for more than 10+ years
2006 winners of the All Star Award for International Open-Book Excellence
At the 2006 National Gathering of Games, hosted by the Great Game of Business, Stellar was awarded the All Star Award for International Open-Book Excellence. The All Star Award proves our credentials against international companies who also employ Open Book Management to deliver outstanding results.
Visit http://www.greatgame.com/ for more information on open book management.
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