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Offshore Solutions
Stellar's offshore outsourcing solutions in the Philippines will deliver significant financial advantage to your business, combined with quality of solution and proven low risk transition strategies
When you partner with Stellar for your offshore outsourcing needs, you benefit from the support of a locally based management team to maintain regular, open communication and ensure Stellar’s offshore solution meets your service expectations.
Access a highly educated, English-speaking workforce while accessing savings of up to 50%
There are a host of variables to take into account when choosing the ideal offshore outsourcing location, including costs, culture, infrastructure, time zones, and political and environmental issues among others.
The Philippines has emerged as the ideal offshore outsourcing destination as a result of:
- A highly westernised, service orientated culture
- Highly competitive labour costs
- English speaking capability, clarity and accent neutrality (third largest English speaking nation in the world)
- Ample supply of highly skilled labour (workforce of 36 million with over 300,000 tertiary graduates each year)
- High quality telecommunications infrastructure
- Strength of Government investment and support for call centre operations
- Lower attrition rates in comparison to India and other emerging offshore destinations
Stellar tailors each offshore solution to best meet the needs of your business
If you decide to adopt offshore outsourcing, there are a variety of strategies that you can employ, such as:
- Overflowing peak call volumes from your in-house call centre to an offshore operation
- Gradual transfer of outsourced call volumes offshore
- Outsourcing a functional area offshore (such as technical support) while retaining your customer service onshore
- Outsourcing back office processing offshore while retaining higher value customer interactions onshore
- Benchmarking internal performance against an offshore centre that manages a percentage of your total call volume
Stellar will explore the most suitable offshore outsourcing strategies and tailor a solution based on your individual business needs and objectives.
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