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Intelligent service builds stronger bonds between Sony and their customers
With the launch of their next-generation of gaming platforms, PSP® (PlayStation® Portable) and PlayStation® 3, Sony Computer Entertainment Australia (SCEA) anticipated increased customer support demands. In addition, two different outsourcing suppliers were managing separate parts of the service: Gaming & Help Desk Support and Repair & Exchanges.
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Successful Onshore to Offshore Transition
In 2009, one of the world’s leading telecommunications companies operating in the Australian market tendered for an offshore outsourcing solution for their Australian Directory Assistance (DA) service.
Stellar already had a favourable relationship with a part of the group, having provided services since they first outsourced contact centre activities in 2003. With a successful proposal to provide services in the Philippines, Stellar was awarded the work in August 2009.
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UK Financial Services Sales
For over seven years Stellar has partnered with a leading Direct Marketing and Strategy Services client, specialising in developing insurance products tailored to the needs of customers of their blue-chip affinity partners, including major banking, financial services and retail brands. Using proven direct marketing techniques, our client develops strategies to reach these customers with Stellar acting as their strategic telemarketing partner in the delivery of outbound sales campaigns.
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Utilities Market
- Supported client expansion into Australia’s highly competitive retail energy markets
- Expertise across the entire customer lifecycle
- Well versed in requirements of strict regulatory environment
- Successful delivery of service onshore and offshore
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