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Stellar's Duncan Smith wins prestigious "Support Manager Of The Year 2011" Award at The Call Centre Management Association Annual Awards
May 18, 2011
Stellar’s Business Intelligence Administrator was awarded the Support Manager of The Year Award at the Gala Awards Dinner Held at the Palace Hotel in Manchester on Thursday 12th May 2011.
After being nominated for his work in developing Stellar’s business intelligence system Duncan was then short listed and a member of the selection panel visited Stellar on the 4th May 2011 to assess him in the following categories;
•Current role and personal progression
•Performance of the work area Duncan is responsible for
•Recruitment, training and development
•People and communication
•Policies and legislation
•Planning and technology
•Culture
Mary Graham, Stellar’s CEO for the UK said; “We at Stellar are very proud of Duncan’s achievements and the work he has done in the past two years has truly changed the way in which our organization works, and this was reflected in the judge’s comments.
From real-time dashboards measuring KPI’s in every section of the business which update every ten seconds, to script page analytics and data management reports, Stellar’s business intelligence tool truly is an award winning system for which Duncan deserves recognition.”
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