• Advancing Your Career in a Call Centre

    Thursday, 9 February 2017 Posted by: Helyn Stevenson

    Have you ever considered a career in the contact centre industry? Find out how one of our longest serving employees – Helyn Stevenson - has turned what she thought would be a short term job into a long term and enjoyable career.

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  • Stellar Europe holding another Great Game of Business event

    Monday, 11 April 2016 Posted by:

    Stellar Europe would like to invite business professionals from all industries to join us to see why we have recently been awarded the Great Game of Business; Best Open Book Management Company in the UK for 2013 & 2014 and created a winning culture within our organisation. Join Stellar Europe in Irvine, Ayrshire to see the Great Game in action.

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  • Mary Graham on the challenges facing today’s operational managers

    Thursday, 17 March 2016 Posted by:

    With a career in customer contact spanning 42 years, working for blue chip companies such as Lloyds TSB and British Airways in Canada prior to Stellar. Mary has extensive industry expertise, and it’s fair to say, she’s seen a few changes in the contact centre world over the years. In our interview, we explored some of these changes, and asked Mary where she feels the challenges lie for today’s operational managers.

    Tags: Business
  • Stellar In The Community

    Friday, 5 June 2015 Posted by: By Kevin Byrne (Learning & Development Manager / Matthew Greenaway (Marketing Associate)

    Here at Stellar we are passionate about our responsibilities and have a strong sense of community support and involvement with the local community. We work closely with various groups such as local schools, job centres and local Chambers of Commerce to name but a few, with the aim of educating people about the contact centre industry, providing skills to enable people to prepare for working life and ensuring that the next generation of young adults are ready for the challenges ahead.

    Tags: Community
  • Great Game of Business in Action

    Wednesday, 4 March 2015 Posted by: Jacqui Mitchell – Employee Ownership Specialist

    Around 25 people joined us on the 10th February at Stellar Europe, a contact centre in Ayrshire, Scotland to find out more about how their performance has improved since implementing the Great Game of Business (GGOB) methodology.

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  • My Life as an Outbound Sales Agent

    Monday, 21 July 2014 Posted by: Audrey McMillan, Sales Agent, Stellar Europe

    So let me set the scene on how I came to be a contact centre sales agent..... It was summer of ’77 (not ’69!), Alice said “School’s Out for Summer”, Bowie was Alladin Sane, Rod was singing about his Maggie May, Mott was in the charts, and me and All the Young Dudes were just loving our music! It was August, and the world was a sadder place having lost Elvis at just age 42.

    Tags: Business , Community
  • A Day in the Life of an Outbound Sales Team Manager

    Friday, 18 October 2013 Posted by: William Dow - Team Manager, Stellar Europe

    With the ever-increasing size of the service sector within the UK, the contact centre industry has grown to employ many thousands - if not millions - of staff, servicing a variety of industry sectors and major brands. It’s no surprise then that people have very different views as to what it is like working in this kind of environment, and how it can offer those with the aspiration and ability to make it a credible career path.

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  • People Engagement

    Tuesday, 2 July 2013 Posted by: Sue Robinson, General Manager Customer Strategy, Stellar Asia Pacific

    Call centres are by their very nature a people business; they connect people and provide solutions in real time. Strip away the complex systems, routing engines, knowledge management tools, CRMs and other technologies and at the heart of our industry is people. A call centre is therefore only as good as the people who work there.

    Tags: Business , Customer Experience
  • Maintaining Quality While Experiencing Growth

    Wednesday, 29 May 2013 Posted by: John Monroe, Director of Sales Support and Communications, (North America)

    During the recent economic slowdown, every organization - private, corporation, government, non-profit - has had to learn to do more with less. As the economy stabilizes and organizations prepare to grow, one of the recurrent challenges is how to maintain quality while expanding the business.

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  • Are Historical Reports Becoming Obsolete?

    Monday, 17 December 2012 Posted by: Dunc Smith, BI Administrator, Stellar Europe

    The dynamic of reporting is a paradox.

    Tags: Business