Travel & Transport

As a global provider of customer contact solutions, Stellar has gained a vast array of experience supporting the travelling public. Such experience has been gained across multiple continents and has involved Stellar supporting some of the best known brands spanning across both public and private sectors.                                                                                                                                     

With a keen awareness of the unforeseen challenges that face travellers across the globe, Stellar has honed our expertise by delivering solutions that assist our clients in providing an optimum level of service to their customers, especially in times of need where travel plans do not always go according to plan.                                                                                                              

With the ability to operate a standalone service or integrate into our clients systems, Stellar provides a flexible answer to the many challenges that travellers face on a day to day basis. The use of technologies such as IVR and Social Media augment the customer experience and allow them to communicate through their chosen channel and at their own convenience.                     

On a global basis, Stellar supports a major airline providing reservations and Customer Service from our Philippines location. Providing an inbound Reservations service, Stellar has also supported the Scottish airline travel industry through a Government endorsed Low Cost Highlands and Islands Air Discount Scheme.                                                                                        

With global expertise and a proven track record in supporting customer contact to the Transport, Travel and Tourism sector, Stellar is the voice your brand deserves.

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Case Studies

Flexibility in the Airline Industry

Flexibility and partnership underpin successful 5 year relationship with a large Australian Airline.

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