Payment Chase (Early Collections)

In the current economic climate, customer retention has become increasingly important to many organisations seeking to maximise the return on their investment in acquiring their customers in the first instance. At a time when individuals are having to juggle bills and be more selective in what bill to pay first, it comes as no surprise that late or non-payment is on the increase across the UK. With most business sectors being highly competitive with more players joining the market on a regular basis, the approach adopted by companies in recovering late payments can be crucial in their ability to retain the customers' future business.

Stellar helps our clients by providing an Outbound Payment Chase service designed to give the customer a gentle reminder that their payment is overdue. We recognise that late payment may not always be caused by the customer therefore a friendly but efficient approach to the call by Stellar quickly establishes the reason for late payment normally resulting in the payment agreement being re-established, and the customer leaving the call feeling genuinely valued by our client's brand. 
Collection outcomes that will exceed your expectations

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