Web & Social Media
Stellar’s social media solution delivers our clients breakthrough reporting and analytics through our Social CRM partners, whilst engaging in low cost, quality conversations with your customers through an engaging medium that suits them.
What we offer
• Forum moderation & engagement – we can support online forums and interact with your customers to promote products, provide information or manage issues
• Web chat – offer your customers the ability to click to chat and get immediate support when they need it. Alternatively you can decide which transactions to offer an immediate support for – whether click to chat or email – to maximise outcomes
• Email and webform – ensure you customers have the support they need with online forms and email options. Stellar will provide responses in line with your processes and brand promise
• Facebook, twitter and sms communication – utilise social media to communicate product or information to your customers in a proactive manner.
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Innovation & Technology
“We can't solve problems by using the same kind of thinking we used when we created them.” (Albert Einstein, 1879 - 1955)Read more about Innovation & Technology