Global CoverageWith contact centre facilities around the world, Stellar can help grow your business.
At Stellar we employ a strategic mindset of thinking globally, yet acting locally. Over the years we’ve expanded across four continents and now over 4,000 team members work across Australia, Canada, the UK, USA and the Philippines. In each of these major arenas we have local industry experts available to support you and your business. We are the voice behind some of the world’s biggest and brightest brands, and every year we handle over 100 million customer interactions, from surveys and sales to service and back office – and all with a commitment to outstanding customer experience
As Australia’s leading contact centre and business process outsourcing provider, we are experts in managing customer relationships across a wide range of industries and support all communication methods including phone, web chat, email, social media, fulfilment and multi-lingual services.
Our position as a leader in delivering quality, expertise and innovation in the industry has been publicly recognised as Frost & Sullivan Best Practice Award – Australian Contact Centre Outsourcing Service Provider three years in a row (2012, 2013 and 2014).
With coast-to-coast coverage and almost 2,000 employees, we seek to forge long-term partnerships with blue chip companies across an array of industries including Energy & Utilities, Retail, Telecommunications, Education, Financial Services, and Transport, Travel & Tourism.
Stellar’s Manila office was opened in 2007 and now employs almost 1,500 staff that service four geographical locations. Our talented and multi-lingual team in Manila has developed an unrivalled culture that delivers outstanding service and performance for our customers. Offering directory assistance, relay services, collections, inbound sales, customer care and back-office processing, our Manila office services a wide range of industries including Utilities, Airline and Telecommunications just to name a few.
Operating out of Canada, our North American business arm offers products and services that are continually diversifying to meet a range of needs across a number of industries. This includes the renowned Stellar Relay and Stellar Restaurant Solutions that satisfy vital demands with innovative solutions.
Founded in 2001, Stellar UK supports an array of blue-chip clients through its two contact centre locations. With an ongoing focus on the end-to-end customer contact cycle we continue to exceed the expectation of both our clients and their customers by utilising a range of communications channels. Our UK team has experience across an array of industries and has excelled in the Finance market where we have attained a range of associated accreditations from recognised regulatory bodies.