August 07, 2008
Sometime today (August 7th, 2008) an Australian seeking customer help or simply making an enquiry will phone one of Stellar Asia Pacific's nine call centres in Australia.
That person will be the 1,000,000,000th call Stellar Asia Pacific has taken since it began operating just over 10 years ago. Stellar now employs 3050 people in all Australian States except Tasmania and is part of the Stellar global network.
Today's 1,000,000,000th caller could be routed to any of the centres who manage enquiries from companies such as Telstra, Sony Computer Entertainment Australia, Simply Energy and Acxiom.
Stellar Asia Pacific CEO, John Hollingsworth, said the 1,000,000,000th milestone is testament to the continued growth of the company and highlights how businesses can effectively outsource their customer support requirements.
"1,000,000,000 inbound calls is no mean feat and demonstrates the sheer volume of calls Stellar staff are required to deal with on a regular basis. Our staff represent many of Australia's blue chip companies, and it is important that we represent each company with the utmost integrity as it is vital to the strength of their brand. A good customer call centre experience can improve a brand's reputation and in turn positively impact its bottom line."
"The phenomenal growth of the Stellar operation and the sheer number of calls taken each day is being reflected across the call centre industry. It is further proof that businesses are not shying away from outsourcing their call centre operations, investing more and more in an effective solution," Mr Hollingsworth said.
"It demonstrates that outsourcing call centre requirements continues to be a way for companies to deliver superior service to customers that drives the bottom line. It is a more cost effective way of managing the most important part of any business - consumer engagement."
