October 30, 2009
Stellar, a global expert in Managing Customer Relationships (MCR), recently supported the CCA Global Customer Contact Convention, which was held at the Edinburgh International Conference Centre on the 4th and 5th November.
Stellar, a support sponsor of the CCA event, also lead the Innovations Theatre on Future Innovations. This session featured Andrew Reid, Stellar's Head of Information Technology in the UK, who lead a discussion about the development of the Stellar IQ business intelligence tool, which has the capacity to deliver deeper customer insight and a value added service to a wide range of clients.
Photo: Andrew Reid, Stellar (far right) during the Future Innovations session
The CCA Convention 2009 is the pinnacle of learning to date within the contact centre industry, drawing from unrivalled experience, research, benchmarking and academic input from the CCA and all its members. This conference provides attendees with access to proven techniques for immediate impact, but also the latest thought-leadership to ensure that they are positioned to drive and influence change in their own organisation. For further information, visit http://www.cca-global.com/
Photo: (Left to Right) Andrew Reid, Head of Information Technology, Vanessa O'Brien, Head of Sales & Marketing, Mary Graham Chief Executive Officer of Stellar UK at the CCA event
