December 20, 2009
Stellar, a global expert in Managing Customer Relationships (MCR), today announced that the service it manages on behalf of long-term partner Vodafone Hutchison Australia has won the 118 Award for Best Directory Assistance Service.
Presented at the Annual 2009 International Information Innovation Conference and 118 Awards in Edinburgh, the Awards Committee declared that Vodafone Hutchison Australia is clearly the Best Directory Assistance Service from around the globe (any country outside of Europe or the Americas) as it demonstrates Best Practice in the key service areas outlined by the judging panel.
"The 118 Award recognises the fact that Vodafone Hutchison Australia and Stellar deliver a world class Directory Assistance Service to VHA customers," said John Hollingsworth, CEO of Stellar Asia Pacific. "I am extremely proud that the efforts of both companies have gained the international recognition that they deserve," Hollingsworth said.
"Together, the Stellar and VHA team continually work on business improvement programs to deliver new products, new technology and cost savings that drive the profitability and sustainability of the Directory Assistance, Messaging and Paging business while providing VHA customers with a quality customer experience," Hollingsworth said.
The sentiments were echoed by Justin Nelson, General Manager Messaging and Value Added Services from Vodafone Hutchison Australia. "Vodafone Hutchison Australia have enjoyed a healthy partnership with Stellar to deliver Directory Assistance, Messaging and Paging services for over six and a half years now. Over the term of our relationship, Stellar have proven to be a high quality, responsive and flexible supplier who have consistently met and exceeded the expectations of VHA and its customers," said Nelson.
"The 118 Award recognises Stellar's exemplary scorecard in achievement of Quality and Service Level KPI's on Directory Assistance services," continued Nelson. "A key contributing factor has been the genuine interest from Stellar's management team in the successful delivery of our goals from each agent to the CEO. We wholeheartedly congratulate Stellar on winning the award for the Best of the Rest of the World Category for 2009 118 Awards," said Nelson.
