Stellar collects two medals at the 2014 Contact Center World Awards

Following the April announcement that they had been shortlisted for two categories in the 2014 Contact Center World Best Practices Conference and Awards, Stellar is proud to announce that they received awards for both categories.

The first award was received in the category of Making Outsourcing Work, and recognised the decade-long partnership between Stellar and Simply Energy, one of Australia’s leading energy retailers.  Co-presenting with Carly Wishart from Simply Energy, the Stellar team were delighted to share their experience in the growth and evolution of the partnership.  This case study received a Bronze award.

Carlos Hernandez, Group General Manager, represented Stellar at the awards in Singapore.  “We were excited to be able to present our story on stage with our partner, Simply Energy – it’s something we’re enormously proud of – but to bring home this award together was truly fantastic.  We’ve worked together since they entered the market in 2005, to now being an award winning retailer in the most competitive market in the world.  This partnership exemplifies what we aim to deliver to each of our clients – growth, innovation, and passion.  Simply Energy passed on their congratulations to the whole Stellar team; and we want to thank them for their ongoing support.”

In the category of Developing Innovative Business solutions, Farid Jarrar, Chief Information Officer, was thrilled to pick up an award for Stellar’s proprietary campaignStar® solution.  “We were delighted to be able to share our innovation journey and receive recognition for our continued drive to deliver excellence in business process optimisation. Over the years we have developed campaignStar into a sophisticated workflow management and automation tool.  It is relied upon by our clients to manage hundreds of thousands of complex workflow, back office and email transactions to deliver improved efficiencies and insight across multiple channels and business segments.  I am enormously proud of what we achieved and I would like to thank my team for their relentless pursuit of excellence and continued innovation.”

Stellar was awarded silver for the “Best Incentive Scheme” at the 2013 awards – the first time they participated.

The 2014 Awards took place from June 2-6 in Singapore.

About Stellar

Stellar is the voice behind some of Australia’s leading brands. As Australia’s leading contact centre and business process outsourcing provider, we are experts in managing customer relationships across a wide range of industries and support all communication methods including phone, email, social media and multi-lingual services. In the Asia Pacific region we have 3000 employees focussed on delivering optimum outcomes for Australian customers.

ENDS

For further information please contact:

Sandra Harry

Business Solutions Executive

Stellar Asia Pacific

Tel: +61 (3) 8416 4012

sharry@stellarbpo.com.au

www.stellarbpo.com

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