Stellar Dual-Finalists in Contact Center World Awards

Stellar is proud to announce they have been shortlisted for two separate awards in the 2014 Contact Center World Best Practices Conference and Awards.

The first nomination is in the category of Making Outsourcing Work - Clients Share Their Winning Strategies, and recognises the decade-long partnership between Stellar and Simply Energy, one of Australia’s leading energy retailers.

Carlos Hernandez, Group General Manager, will represent Stellar at the awards in Singapore. “We are enormously proud of our partnership with Simply Energy, which has seen us support them since their entry in the market in 2005 to now being an award winning retailer in the most competitive market in the world. This partnership exemplifies what we aim to deliver to each of our clients – growth, innovation, and passion.”

The second nomination is in the category of developing innovative business solutions, where Stellar’s proprietary campaignStar® solution will compete with the best in the region. Farid Jarrar, Chief Information Officer, was delighted with the outcome. “campaignStar is unique in our market and our nomination reflects our continued innovation and drive to deliver excellence in business process optimisation. Originally designed to support outbound campaigns, campaignStar has evolved to become a sophisticated workflow management and automation tool. It is relied upon by our clients to manage hundreds of thousands of complex workflow, back office and email transactions to deliver improved efficiencies and insight across multiple channels and business segments. We’re excited to see the other finalists and to showcase our capability to our peers.”

Stellar was awarded silver for the “Best Incentive Scheme” at the 2013 awards – the first time they participated.

The Awards will take place from June 2-6 in Singapore.

About Stellar

Stellar is the voice behind some of Australia’s leading brands. As Australia’s leading contact centre and business process outsourcing provider, we are experts in managing customer relationships across a wide range of industries and support all communication methods including phone, email, social media and multi-lingual services. In the Asia Pacific region we have 3000 employees focussed on delivering optimum outcomes for Australian customers.

ENDS

For further information please contact:
Sandra Harry
Business Solutions Executive
Stellar Asia Pacific
Tel: +61 (3) 8416 4012
sharry@stellarbpo.com.au
www.stellarbpo.com

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