Stellar Europe Awarded CCA Global Standard Version 5 AccreditationDallas, Montreal, London, Manila and Melbourne - 8th December 2013 - Stellar Europe today announced that after a successful audit of their contact centre against the industry recognized CCA Global Standard requirements, they have been awarded Version 5 Accreditation.
CCA Global Standard© is a set of key principles, which have been defined and agreed by industry experts and stakeholders that use contact centres as the main communication point with their customers. Independent assessment and accreditation provides organisations the opportunity to demonstrate its commitment to customers. On receiving the accreditation at the CCA’s recent 2013 Annual Conference, Michael Lumsden, Stellar’s CEO for Europe commented “The CCA Global Standard is the benchmark for customer management. I am delighted that Stellar has once again achieved this accreditation standard. It demonstrates the commitment and dedication of Stellar employees to continually provide high quality services on behalf of our clients”.
As a global expert in Managing Customer Relationships, Stellar is literally the voice behind many of the world’s leading brands. Stellar is privately owned and manages over 300 million customer interactions on behalf of its clients each year. Its offerings span Customer Service and Sales Support using telephone, email, and web chat as well as Back Office Processing and Consulting. For more information, visit: www.stellarBPO.co.uk
CCA is the leading authority on customer contact strategies and operations. With more than 15 years experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors, ensures we retain our position as the definitive source within our market-place. For more information, visit: www.cca-global.com
For further information about Stellar please contact:
Marketing Manager, UK
Tel: +44 (0) 1294 225 337
Fax: +44 (0) 1294 225 301
For further information about CCA please contact:
Director of Communications
Tel: + 00 44 (0)141 564 9010
Mobile: 07970 737708