Stellar Europe supports Employee Ownership Association EventDallas, Montreal, London, Manila and Melbourne – 14th July 2014 – Michael Lumsden, CEO of Stellar Europe, a global provider of customer management services, attended a recent workshop in London held by the Employee Ownership Association.
The workshop included an overview of the Great Game of Business and introduced participants on how to create a “business of business people” with a strong performance culture. Accompanied by Arend Welmers of Great Game UK, Mr Lumsden spoke about how the Great Game philosophy had been implemented by Stellar with outstanding results, culminating in them winning Best Open Book Management Company in the UK for 2013. Commenting on the event Lumsden added:
“It was a privilege to speak to members of the Employee Ownership Association. The Great Game of Business offers a simple yet powerful business philosophy, entirely consistent with the employee ownership model. It was great to spend time with a cross section of entrepreneurs from employee owned businesses and share our experiences practising Open Book Management over recent years”.
Iain Hasdell, Chief Executive, Employee Ownership Association, said: “Over the years the Employee Ownership Association’s workshops have proven to be a great success for sharing knowledge on alternative forms of business ownership and management. This particular session on Open Book Management using Stellar BPO as a case study had some very positive feedback from our members.”
Stellar Europe employs around 400 people in Scotland with contact centre locations based in Irvine, Ayrshire and Paisley, Renfrewshire. The company has operated in Scotland for over 13 years and is part of a global business employing over 4,500 people in the UK, Australia, USA, Canada and the Philippines. Stellar Europe is a leading provider of customer management services, handling phone calls, email and live chat customer contact for an array of blue chip clients from the telecommunications, financial services, insurance, public sector and media sectors.
For more information on Stellar Europe, please visit: www.stellarBPO.co.uk
If you are considering outsourcing your customer management, please contact:
Marketing Manager, UK
Tel: +44 (0) 1294 225 337
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