Stellar Europe wins Best Open Book Management Company Award for Second Year Running

Stellar Europe has again been confirmed as winners of the Great Game of Business; Best Open Book Management Company in the UK for 2014.

Arend Welmers – Managing Director for Great Game UK commented, “I’m delighted to have recognised Stellar Europe as the UK’s Best Open-Book Management Company for the second successive year! Michael Lumsden and his team have continued to build on 2013’s success and have delivered another year of extraordinary growth. We’re delighted that The Great Game of Business philosophy continues to be part of Stellar’s success story, and we look forward to watching their exciting journey develop further over the next 12 months

The Great Game of Business in simple terms is a way of running a company that gets everyone focused on helping the business be successful. Employee goals and accountabilities are tied directly to the success of the company. It teaches all employees the Critical Numbers of the company and how they can make a difference – both individually and as part of a team.

Stellar Europe employs almost 600 people in Scotland with offices in Irvine, Ayrshire and Paisley, Renfrewshire. The company has operated in the UK for almost 14 years and is part of a global business employing circa 4,000 people, with a presence in the UK, Australia, USA, Canada and the Philippines.

In presenting the award to CEO Michael Lumsden, Mr. Welmers congratulated Stellar Europe on being the most advanced practitioners of Open Book Management in the UK for the second year running, highlighting a range of activities used by the company to create employee buy-in to business improvement and the overwhelming enthusiasm and engagement of staff as key factors in winning this award.

GGOB Award Winners

Receiving the award for the second year running, Mr. Lumsden – Chief Executive of Stellar Europe commented “We have come a long way over the last few years to become a high performing business after some challenging times for the company. I am genuinely proud of the positive way in which our staff reacted to the many new initiatives that we implemented in line with The Great Game of Business and Open Book Management. These practices have made a fundamental difference to the way in which we run our business operationally, and this is reflected in our significantly improved financial results. The exciting thing, is that this is only the start of our journey towards making Stellar Europe an increasing presence in the world of customer management, and we thank our clients for their support and positive endorsement in helping us achieve our long term objectives

About The Great Game of Business

The Great Game of Business and Open Book Management first came to prominence in 1994 when the Great Game’s chief visionary, Jack Stack, co-authored the best-selling book; The Great Game of Business with Bo Burlingham. The book tells the SRC Story where in 1983 Jack Stack, along with 12 other managers, scraped together $100,000 in cash, borrowed a further $8.9 million, and transformed a failing division of International Harvester into one of the most successful and competitive companies in America.

Under Jack Stack’s leadership and the Open-Book Management approach (later coined The Great Game of Business), the flat-lining company was transformed into SRC Holdings Corporation; Through using this approach, SRC has become a thriving company of over 1,200 engaged employees in more than 17 business units across a variety of industries. This once struggling company with a stock price of only ten-cents per share in 1983 is worth over $199 a share today. The Great Game of Business has transformed more than 5,100 companies around the world — including Southwest Airlines, Harley-Davidson and Whole Foods Market — prompting BusinessWeek to label SRC Holdings as a ”Management Mecca.” 

About Stellar

Stellar is the voice, live chat or Tweet, behind some of the largest and most respected brands in telecommunications, financial services, insurance, public and automotive sectors.

Stellar Europe has operated in Scotland for almost 14 years, employs almost 600 people, and is part of a global network encompassing 12 worldwide locations handling over 100 million transactions every year. For more information, please visit:

For further information about Stellar please contact:

Brian McKee

Marketing Manager, UK


Tel:     +44 (0) 1294 225 337

Fax:    +44 (0) 1294 225 301



About Great Game UK

Great Game UK provides Open-Book Management training and coaching services and support for organisations in the UK and Ireland.

For more information please contact:

Arend Welmers

Managing Director

Great Game UK

Tel: +44 (0) 789 999 2392


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