Stellar goes 24/7 in response to customer growthStellar Europe today announced that they are moving to 24/7 operational coverage in response to recent growth in a key client account where they provide Live Chat services to a leading UK On-line Digital Advertising client.
After a successful Proof of Concept trial which yielded positive results, the client re-affirmed their support of Stellar Europe by requesting extended operational coverage on a 24/7 basis to service their on-line customer base.
Stellar Europe employs around 350 people in Scotland with contact centre locations based in Irvine, Ayrshire and Paisley, Renfrewshire. The company has operated in Scotland for over 13 years and is part of a global business employing over 4,500 people in the UK, Australia, USA, Canada and the Philippines. Stellar Europe is a leading provider of customer management services, handling phone calls, email and live chat customer contact for an array of blue chip clients from the telecommunications, financial services, insurance, public sector and media sectors.
Expanding on the announcement, Michael Lumsden – Chief Executive of Stellar Europe paid tribute to the Live Chat Agents and Management support who he said are responsible for the positive results achieved during the initial Proof of Concept.
“At Stellar Europe, we pride ourselves on being able to offer existing and prospective clients a cost effective Test & Learn environment within which they can conduct Proof of Concept activities to help determine whether new products or services are commercially viable. This business solution offered by Stellar, helps encourage close collaboration with our clients, and ensures that both parties have a genuine stake in the outcome. We would encourage any company who are thinking about testing a new customer proposition to the market, to get in touch with us, as we have an excellent team who are dedicated to making our clients’ business a success”
As a global expert in Managing Customer Relationships, Stellar provides quality customer interactions for leading global brands. Stellar is privately owned and manages over 300 million customer interactions on behalf of its clients each year. Its offerings span Customer Service and Sales Support using telephone, email, and live chat as well as back office processing and consulting. For more information, visit: www.stellarBPO.co.uk
For further information about Stellar please contact:
Marketing Manager, UK
Tel: +44 (0) 1294 225 337
Fax: +44 (0) 1294 225 301