Stellar Named Contact Centre Outsourcing Service Provider of 2013 by Frost & SullivanStellar proudly announced today that it has been named the Contact Centre Outsourcing Service Provider of the Year in the 2013 Frost & Sullivan Australia Excellence Awards; their second consecutive win of the prestigious title.
The Frost & Sullivan Australia Excellence Awards are held annually to recognise outstanding performance by companies across a multitude of industries and functional disciplines. The Frost & Sullivan Australia Excellence Awards are presented annually to recognize outstanding performance by companies in the Australian information and communications technology industry. Award participants are judged according to their market performance in the preceding year, based on criteria that include market leadership, year-on-year growth rate, market performance, solutions capability and forward-looking capabilities.
“Stellar thrives to differentiate itself through consistent delivery of quality end-to-end customer relationship management solutions. Stellar continues to enhance value to its clients through a company-wide ‘Open Book’ culture that places an emphasis on employee learning, and aligning solutions with their clients’ customer service strategies,” said Krishna Baidya, Industry Manager for Frost & Sullivan’s Asia Pacific Information and Communication Technologies practice.
“An emphasis on the ‘right outcome for the customer’, process excellence and technology investment has helped Stellar to expand its customer base while enhancing satisfaction among existing clients. Stellar’s industry diversity and increased market share is a great testimony of Stellar executing its vision,” he added.
Rachel O’Loughlin (Chief Commercial Officer) accepted the award on behalf of the company in Sydney last night,“Stellar is delighted to receive this prestigious award for the second consecutive time. We are so proud of our business and the unique company culture that we have built over the last 15 years. Key to what sets us apart is our Open Book Management operating philosophy, ensuring that we remain the market leaders in a highly competitive industry. It is wonderful to be celebrating this achievement with our clients who entrust us to manage their crucial customer interactions every day. This award is testament to our talented people, who are focused on delivering exceptional outcomes on every customer conversation.”
Stellar is the voice behind some of Australia’s leading brands. They are experts in managing customer relationships across a wide range of industries and support all communication methods including phone, email, social media and multilingual services. In the Asia Pacific region, Stellar has 3000 employees focused on delivering optimum outcomes for Australian customers. www.stellarbpo.com.au
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