Stellar Named Contact Centre Outsourcing Service Provider of the Year by Frost & SullivanStellar announced today that it has been named the Contact Centre Outsourcing Service Provider of the Year in the 2012 Frost & Sullivan Australia Excellence Awards.
Frost & Sullivan Best Practice Awards identify exemplary achievements within a multitude of industries and functional disciplines. Benchmarked against leading companies in each category, the recipients of these awards represent the best-of-breed in the country.
“In a market where presence of in-house contact centers and cost of operations are huge challenges, Stellar has achieved high customer satisfaction rates and employee retention levels through comprehensive solution packages and many innovative processes. ‘Center of Excellence’, ‘Continuous Process Improvement’, and an ‘Open Book Culture’ are a few of Stellar’s programs to ensure that its solutions are customized to deliver strategic alignment with clients’ requirements and are consistent with the best practices in the industry.
Stellar also offers high quality, low-cost options through centers in the Philippines and has established affiliations with strategic enterprises to expand its solution set. A single minded focus on customer excellence has fuelled growth and bolstered the company’s position in the domain.
Frost & Sullivan believes that Stellar has contributed immensely in enhancing customer experience and adding to the profitability of clients in 2012. We are hence proud to be presenting this award in Australia to Stellar.” Krishna Baidya Industry Manager, Frost & Sullivan
Melissa Hamilton, CEO Stellar (Asia Pacific) accepted the award on behalf of the company in Sydney last night.
“Stellar is delighted to be the recipient of such a prestigious industry award. I am thrilled to accept this Award and it’s all the more special given we are celebrating the achievement with many of the people who made it possible; including several of our key clients, our top performers from each centre across the country and 6 employees with more than 14 years tenure with Stellar. Our company is moving from strength to strength and it is fantastic to be recognised for our culture and the commitment of our team. Our leadership position in the Australian market is due to responsive and flexible solutions, a commitment to transparent partnerships and a focus on customer service excellence for each of our clients.”
Stellar is the voice behind some of Australia’s leading brands and are experts in managing customer relationships across a wide range of industries and supporting all communication methods including phone, email, social media and multilingual services. In the Asia Pacific region, Stellar has 3000 employees focused on delivering optimum outcomes for Australian customers.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: Start the discussion, visit http://www.awards.frost.com.
For further information please contact:
Sales & Marketing
Tel: +61 3 8416 4008