Stellar - partner of choice for First Choice PowerFirst Choice Power, Stellar Launch 3-D TelePresence in Texas, US
6th January, 2012
Three Dallas-area companies are partnering to provide customers a new, easy, and let’s face it, very cool way to fulfill a very basic need – turning on the electricity.
First Choice Power is expanding its customer outreach to include an innovative technology from TelePresence Tech that allows visitors to Town East Mall in Mesquite, Texas to talk to a live agent to enroll for electricity service. The technology connects mall goers, via face-to-face live video, with customer service representatives at Stellar, a contact center company based in Irving, Texas.
The enrollment kiosk will be available during mall hours and is located in the center of Town East Mall near the interior entrance to J.C. Penney.
The 3-D TelePresence Kiosk and transmission technology are provided by TelePresence Tech, the world leader in 3-D TelePresence, based in Plano, Texas.
“This is a revolutionary customer outreach solution,” said Duffie White, CEO of TelePresence Tech. “First Choice Power is the first electricity company to reach out to customers by transmitting their agents in the 3-D setting of a kiosk. Most importantly, the customers experience a true sense of presence by talking to the agent face-to-face, in life-size format.”
While the patented TelePresence technology has been used for corporate communications in 25 countries, Stellar is the first in North America to implement the solution in a public customer services application.
“We see the potential of extending our capabilities beyond traditional audio contact center services to offer personal face-to-face customer sales and support services through 3-D TelePresence,” said Peter Trowbridge, CEO of Stellar. “We are breaking new ground that could revolutionize our contact center industry.”
The 3-D TelePresence Kiosk is poised to gain significant international exposure as it will be featured at the Alcatel-Lucent and Verizon Wireless booths at the International Consumer Electronics Show 2012, Jan. 10-13, in Las Vegas.