Stellar - partner of choice for TranslinkStellar appointed to manage TransLink contact centre.
7th February, 2012
Stellar a leading contact center and business process outsourcing provider, today announced theyhave been awarded the contact centre services contract with TransLink with work commencing July 1st 2012.
Acting TranLink CEO Matt Longland said “I’m pleased to welcome Stellar to the TransLink network as we continue to enhance our customer service response for up to 1.5 million calls a year”.
“Stellar are specialists in providing contact centers for major brands in Australia and globally, with extensive experience across a wide range of industries including utilities, telecommunications, finance and travel information services. I believe they will be a great information channel for TransLink customers”.
Stellar will manage varying call and transaction types including journey planner enquiries, customer feedback and complaints, ‘go card’ enquiries and transactions, on the 13 12 30 customer contact number.
Melissa Hamilton, Stellar CEO (Asia Pacific) recently said “We’re thrilled to have been awarded this opportunity with TransLink. We have a comprehensive understanding of the transport industry in Australia and we look forward to building a strong relationship based on service excellence and innovation”.