Today’s consumers have more choice than ever before. Understanding and, more importantly, acting upon your customers’ feedback is crucial to success. Through our unique business intelligence system, Stellar can provide you with customer insight through analysis of even the smallest piece of data available. This ensures that your brand values are at the heart of every customer interaction. Expertly capturing the wealth of information exchanged between customers and advisors, our contact centre team provides valuable intelligence which maximises the success of your campaigns and drives improvement in customer satisfaction.
Stellar’s IQ suite is the powerful tool utilised for managing the data captured from a variety of customer interactions. This information can be analysed to identify best practice and provide insight into the issues that trigger customer contact. By addressing these issues at source, you can reduce the volume of calls and improve overall satisfaction with your brand.