Innovation & Technology

“We can't solve problems by using the same kind of thinking we used when we created them.” (Albert Einstein, 1879 - 1955)

Innovation is at the heart of the solutions at Stellar. We are able to consider the clients problem, then deliver creative, innovative, compliant, robust solutions that will meet the needs, within target and client budget restraints.                                                                                                        

 Our goal is to accelerate growth by stimulating and supporting business-led innovation. We work in partnership with our clients, removing the barriers to innovation, bringing organisations together to focus on opportunities, and investing in the development of new technology-based products and services for future markets. 

As part of the environment in Stellar, the team pride themselves with a wide portfolio of solutions delivered to existing clients, allowing them to test and learn marketing or product campaigns across a range of channels. iQ, Stellar’s Business Intelligence system is one of the innovations that provide instant feedback to the agents and management team on campaign performance, enabling a considered response to be made to ever changing trends across many customer demographic profiles. This can be tracked across the multi channel technology environment.  

The technology used by Stellar is an essential part of our operation. It enables our workforce to be on top of their game, in servicing the customer and clients needs at all hours of the day or night. We operate a regulated multi channel environment, from providing traditional voice routing technologies, to state of the art social media management for Facebook and Twitter. We have a range of Ofcom compliant tools such as:

• ACD  (Automatic Call Distribution)

• IVR (Interactive Voice Response)

• CTI (Computer Telephony Integration)

• Call Recording

• Skills Based Routing

• Blending

• Best of breed complaint predictive dialler

• WFM  (Work Force Management)

• 2 way SMS management

• Email Management

• Social Media Management

• Webchat

• Web callback

• Business Intelligence (iQ)

• Real time and historic reporting.

• Hosting Platforms

• Hosted CRM

• SupportPoint (A Panviva Product)

• Citrix

Our technology team maintain the tools within an ISO 27001:2005 Information Security Management System certified environment.

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