Innovation/Technology

You need an innovative contact centre partner to give you that competitive edge.

At Stellar we see innovation as a state of mind that we apply to everyday solutions. It’s this thinking that allows us to provide you with cutting edge solutions and technology that will reduce your costs, increase your revenue and enhance the overall customer experience.

Over the past year we have automated over 30% of one particular client’s call volumes; improved training times  for another client by 50%; and have delivered savings in excess of $500,00 for yet another Stellar customer. All this has been made possible thanks to the way we embrace innovative processes and the latest technologies.

Our dedicated contact centre team offers the following:

  • The Six Sigma methodologies that help reduce your costs.
  • An industry-leading approach to social media and emerging channels.
  • Customer Insights that allow you to really understand your customers.
  • Ability to collect, analyse and implement improvements of day-to-day operational delivery.
  • Utilise best in breed technology solutions based on your specific needs.

What it does

  • Reduce your cost-to-serve.

    We have assisted clients to automate solutions and reduce unnecessary processes to deliver a more cost effective outcome.

  • Provide customers with new ways to interact.

    We work with clients to trial exciting video-based, kiosk and social media solutions.

  • Deliver customers what they want, when they want it.

    By prioritising and streamlining operations we can support your vision to deliver what your customers need through both traditional and new technology.

  • Build better business insights.

    Our focus on understanding your business, analysing variations and constantly reviewing processes will provide you with greater insights going forward.

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Case Studies

Technology Innovations

Technology innovations reduce the ‘cost-to-serve’ for public transport for over 10 years.

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