Stellar is delighted to be acknowledged by Frost and Sullivan as the ‘Australia Customer Contact Outsourcing Provider of the Year 2019 ‘ for excellence in delivering customer experience for leading brands and government agencies.
Krishna Baidya, Head of Customer Contact Research at Frost & Sullivan said “Recognized for its broad right-shore capabilities portfolio in Australia and proven ability to provide end to end services, Stellar’s continued success in the customer contact outsourcing market…..is a result of its focus on people and the quality of experience, driving business outcomes..”
This is the 8th consecutive year Stellar has won this Award and this is certainly significant acknowledgement for Stellar amidst increasing competition and changing business and customer needs.
“Nothing matters more to the team at Stellar than the experience we deliver to our clients, their customers and our employees, blending this laser vision with the latest technology innovation is enabling us to stay ahead of the competition”
David Stone, Stellar’s Chief Growth Officer accepted the Award on behalf of Stellar.
“This award recognises the continued growth and transformation of Stellar from our past 21 year heritage as an outsource provider to a global customer experience company with the capacity to extend a range of skills and services to optimise customer contact and customer experience including Intelligence and automation technologies, consulting services, and of course highly skilled agents.
At the core of our business is people and Stellar sees a continued investment in highly skilled engaged and happy team members as critical in delivering exceptional customer service, underpinning our commitment to our employees and our clients is the unique open book management approach where our team members are directly and intrinsically rewarded and linked to the success of our clients’ strategy.
We thank Frost and Sullivan for the recognition of the award”.