Erica Johnson

Erica Johnson

General Manager

Rik is part of Stellar’s General Management group, currently working with our clients to deliver transformational customer experiences in the operations space.

She has previously worked in product management, solution development, project management and commercial relationship management, and has over 13 years’ operational experience. Rik is inherently optimistic and enthusiastic, and brings this energy to each new product or problem she encounters.

Check out all of Erica Johnson's posts below:

Business
Erica Johnson

Some Assembly Required: Building an Outsourcing Relationship

Have you built an outsourcing relationship from the ground up? No? Do you have experience with building a piece of flat-pack furniture? Well, then you’re qualified to join Rik as she goes through the three steps to assembling your perfect business partnership.

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Contact Centre
Erica Johnson

Evolving the Art of Conversation

Not so long ago, the art of conversation involved simply mastering your words and manners while in the same room as someone else. Then the contact center arrived, and skills mastered in the face-to-face world transformed to rely on voice alone. Now, the digital age is driving us to even greater evolution.

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Business
Erica Johnson

Customer-Centric Culture

How do you define customer centricity for your organization? When you’re defining your customer centric approach, it’s first important to scope what that actually MEANS

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