Dip into our blogs to discover the latest on customer experience and industry trends.
Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.
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Stellar is delighted to be acknowledged by Frost and Sullivan as the ‘Australia Customer Contact Outsourcing Provider of the Year 2019 ‘ for excellence in
Australian organisations are increasingly recognising outsourcing as a strategic imperative to boost operational efficiencies, mitigate business risks, increase responsiveness, and expedite speed to market. In
It’s no secret that contact centres have far surpassed the stereotype that you will be kept on hold for hours, waiting to speak with someone that may or may not be able to help you. Instead, long waits and confusing channels were replaced with multichannel contact centres and now, customer experience (CX) through customer journey mapping.
Artificial intelligence (AI), once relegated to science fiction, is now a common part of our daily realities. For the average person, encounters with AI will often come through interactions with contact centres, whether they even realise it or not.
Join us to discover the latest trends across Australian industry and customer experience. In this issue: A more dynamic drive-thru experience, The proliferation of predictive personalisation & Roadmap sets the groundwork for AI research priorities.
There were a lot of streams of learning at SXSW. A lot.
I was lucky enough to attend the SXSW 2019 Conference in Austin, Texas. The exposure to different thinking, new technology, challenging ethical, political and business environments, and a crazy span of inspirational people was nothing short of stimulating.
Stellar has once again been acknowledged as an industry leader by being named ‘Customer Contact Outsourcing Service Provider of the Year’ in the 2018 Frost & Sullivan Australia Excellence Awards for the seventh year in a row.
Join us to discover the latest trends across Australian industry and customer experience. In this issue: online shopping in Australia – travel dominance and abandoned carts, automated facial clearance comes to a Chinese airport, and 4-star prime shopping takes on a bricks and mortar experience.
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