Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Danielle Grehan

The Future Of CX

It’s no secret that contact centres have far surpassed the stereotype that you will be kept on hold for hours, waiting to speak with someone that may or may not be able to help you. Instead, long waits and confusing channels were replaced with multichannel contact centres and now, customer experience (CX) through customer journey mapping.

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Stefanie Cutrera

How will AI influence what our customers expect from us?

Artificial intelligence (AI), once relegated to science fiction, is now a common part of our daily realities. For the average person, encounters with AI will often come through interactions with contact centres, whether they even realise it or not.

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Business
Jonathon Little

Stellar Trends & Insights Report: May 2019

Join us to discover the latest trends across Australian industry and customer experience. In this issue: A more dynamic drive-thru experience, The proliferation of predictive personalisation & Roadmap sets the groundwork for AI research priorities.

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Trends & Insights Report
Jonathon Little

Stellar Trends & Insights Report: January 2019

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the internet of vehicles, cutting the time for car checkouts and technology driving retail changes.

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Awards
Stefanie Cutrera

Stellar Honoured With Seventh Annual Industry Award

Stellar has once again been acknowledged as an industry leader by being named ‘Customer Contact Outsourcing Service Provider of the Year’ in the 2018 Frost & Sullivan Australia Excellence Awards for the seventh year in a row.

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Trends & Insights Report
Jonathon Little

Stellar Trends & Insights Report: November 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: online shopping in Australia – travel dominance and abandoned carts, automated facial clearance comes to a Chinese airport, and 4-star prime shopping takes on a bricks and mortar experience.

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Business
Jonathon Little

Stellar Trends & Insights Report: August 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the new digital bank expected to enter the Australian market, gathering travel insights beyond traditional means, and Americans ready to embrace AI for banking.

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