Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Business
Jonathon Little

Stellar Trends & Insights Report: April 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: airline customer experience initiatives and customers and business don’t see eye-to-eye.

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Business
Jonathon Little

Stellar Trends & Insights Report: March 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: artificial intelligence with a soft side, digital creating revenue rewards, and speakerless phones on the horizon.

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Business
Erica Johnson

Some Assembly Required: Building an Outsourcing Relationship

Have you built an outsourcing relationship from the ground up? No? Do you have experience with building a piece of flat-pack furniture? Well, then you’re qualified to join Rik as she goes through the three steps to assembling your perfect business partnership.

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Business
Jonathon Little

Stellar Trends & Insights Report: February 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the Facebook feed shakeup, blockchain innovation for photographers, and a hydrogen powered car comes to Australia.

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Business
Jonathon Little

Stellar Trends & Insights Report: January 2018

Join us to discover the latest trends across Australian industry and customer experience. In this issue: peek at your city’s performance history, catch a ride from a robo-car, and order paperclips without lifting a finger.

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Chatbot
Rebecka Donnelly

Best of the Bots 2017

Throughout 2017 chat bots have enjoyed increasing popularity on websites, in apps and in instant messaging services. Join Rebecka Donnelly, a self-confessed social media nerd, to find out her top five Messenger bots of 2017.

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Business
Jonathon Little

Stellar Trends & Insights Report: November 2017

Join us to discover the latest trends across Australian industry and customer experience. In this issue: the utilities sector gets a blockchain boost, automakers explore CX innovation, and Mastercard sets up a new Australian innovation hub.

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Artificial Intelligence
Jonathon Little

Stellar Trends & Insights Report: October 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: on-demand buses, a new and simpler payments platform, and a robot that doubles as a legal expert.

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