Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Awards
Stefanie Cutrera

Stellar in APAC Insider

In case you missed it, Stellar’s Head of Customer Solutions John Zisis was featured in the June issue of APAC Insider. Dip into the article to learn about our digital transformation journey.

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Agility
Stefanie Cutrera

Stellar’s Special Sauce

Stellar’s Half-Time Huddle has been and gone… in this blog we’re talking marshmallows, leadership agility and an original art piece on what makes us special.

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Call Centre
Stefanie Cutrera

Why You Need a Silent Call Centre

On a recent trip to Manila I was introduced to the silent call centre. No, the power wasn’t off. Instead, it was proof we’d been successful in our digital transformation effort. Find out the five reasons why you should jump on board.

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Business
Jonathon Little

Stellar Trends & Insights Report: June 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: iMessage Business Chat, artificial intelligence figuring out the ideal price, and virtual reality stock images to change the game.

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Awards
Stefanie Cutrera

Stellar’s Melissa Hamilton Sleeps Out

On 22 June 2017, Stellar Asia Pacific’s CEO Melissa Hamilton slept rough at Melbourne University to raise funds for Australia’s most vulnerable people. Read more about her experience and how she raised $22k to help provide practical assistance.

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Contact Centre
Stefanie Cutrera

Why Your Organisation Should Be a Fishing Trawler

Everybody should be responsible for customer feedback. Every department and every manager should be able to connect on every channel to the customers who are donating their time to provide valuable insight. It should not be a dedicated team. How do we make this happen?

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Culture
Stefanie Cutrera

The Last Piece of the Internal Communication Puzzle

For some time, we had been searching for a communication platform to connect our people and enable productivity via social collaboration. It is easy to provide a new platform, but if it’s not a good fit for the culture, it means employees won’t engage and use it – so it’s vital to get this right.

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