Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Customer Experience
Jonathon Little

Stellar Trends & Insights Report: February 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: automated burgers, first-home buyers leaning on parents, and using location data to improve customer experience.

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Artificial Intelligence
Adam McPherson

Social media is a given — so what’s next?

When dealing with a company, each customer has their own preferences on how they like to be contacted or make contact. Customers have learned a simple truth: businesses will adapt to the needs of customers, not the other way around.

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Artificial Intelligence
Jonathon Little

Stellar Trends & Insights Report: January 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: real-time emotional detection, automated trains in Australia, and a new rival for Amazon’s Echo.

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Consulting
Stefanie Cutrera

What will 2017 bring for Customer Experience?

The best thing about wrapping up the year is the space we get to reflect on the year gone by and the year to come. As I started to write a predictions post for 2017, I found myself taking stock of my predictions last year, and where they had ended up.

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Finance
Jonathon Little

Stellar Trends & Insights Report: November 2016

Join us to discover the latest trends in our industry and customer experience. In this issue: 2G now a relic of the past, new blockchain technology makes lower-cost transactions possible, and Australians need help with their homework.

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Awards
Stefanie Cutrera

Five-time Outsourcer of the Year

Stellar is proud to announce that it has been named the Contact Center Outsourcing Service Provider of the Year in the 2016 Frost & Sullivan Australia Excellence Awards. This marks the first time any company has received any Frost & Sullivan award for five consecutive years.

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Awards
Stefanie Cutrera

What is Conversational Commerce?

Stellar’s Amrita Bhattacharyya and Andrew Hague explore the future of ‘Conversational Commerce’ and how it will affect customer strategy.

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Technology
Jonathon Little

Stellar Trends & Insights Report: July 2016

Join us to discover the latest trends in our industry and in customer experience. In this issue: shoppers decide on the line between ‘creepy’ and ‘cool’, keep an eye on your pets from work, and a video on a hip Italian grocery store’s approach to customer experience.

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