Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

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Awards
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Five-time Outsourcer of the Year

Stellar is proud to announce that it has been named the Contact Center Outsourcing Service Provider of the Year in the 2016 Frost & Sullivan Australia Excellence Awards. This marks the first time any company has received any Frost & Sullivan award for five consecutive years.

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Awards
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What is Conversational Commerce?

Stellar’s Amrita Bhattacharyya and Andrew Hague explore the future of ‘Conversational Commerce’ and how it will affect customer strategy.

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Awards
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Stellar in Australian Financial Review

The role of outsourced contact centres has changed as businesses use them not just to lower costs but to also understand their customers. Discover more in this article published by Australian Financial Review.

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Artificial Intelligence
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Stellar at SXSW: The Rise of the Machines

Talk of Artificial Intelligence (AI) – including Deep Learning, Automation & Robotics – was everywhere at SXSW. AI is considered one of the main technologies that would shape the next 30 years through “augmenting” humans via robotics, speech and service applications.

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Technology
Jonathon Little

Stellar Trends & Insights Report: July 2016

Join us to discover the latest trends in our industry and in customer experience. In this issue: shoppers decide on the line between ‘creepy’ and ‘cool’, keep an eye on your pets from work, and a video on a hip Italian grocery store’s approach to customer experience.

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Chatbot
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Stellar at SXSW: Now We’re Talking

Right now, we control our computers and phones by pointing, clicking, swiping, poking and typing, but soon this will all change. Soon, we’ll interact with our machines the same way we interact with each other—by talking.

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