Leader Insights

Dip into our blogs to discover the latest on customer experience and industry trends.

Stellar’s strength is in its people: with the tenure, experience and personality of our staff shaping the way our company operates. It’s not enough for us to just talk about Open Book Management and discovering new technology before the rest: we live it, every day.

Sign up to the newsletter to stay at the forefront with us. We’ll keep your email address safe and you can opt out anytime.

Finance
Jonathon Little

Stellar Trends & Insights Report: November 2016

Join us to discover the latest trends in our industry and customer experience. In this issue: 2G now a relic of the past, new blockchain technology makes lower-cost transactions possible, and Australians need help with their homework.

Read More
Awards
Stefanie Cutrera

Five-time Outsourcer of the Year

Stellar is proud to announce that it has been named the Contact Center Outsourcing Service Provider of the Year in the 2016 Frost & Sullivan Australia Excellence Awards. This marks the first time any company has received any Frost & Sullivan award for five consecutive years.

Read More
Awards
Stefanie Cutrera

What is Conversational Commerce?

Stellar’s Amrita Bhattacharyya and Andrew Hague explore the future of ‘Conversational Commerce’ and how it will affect customer strategy.

Read More
Technology
Jonathon Little

Stellar Trends & Insights Report: July 2016

Join us to discover the latest trends in our industry and in customer experience. In this issue: shoppers decide on the line between ‘creepy’ and ‘cool’, keep an eye on your pets from work, and a video on a hip Italian grocery store’s approach to customer experience.

Read More
Artificial Intelligence
Stefanie Cutrera

Yoda Providing Customer Service?

True proactive service is within reach, thanks to advancements in Artificial Intelligence (AI). In this blog, Amrita Bhattacharyya looks into what a proactive approach can do for your customer.

Read More
Contact Centre
Stefanie Cutrera

The Custodians of Customer Loyalty

We are now living in a digital first world, with well-informed and impatient customers using an omni-channel approach to interact with companies. Despite the availability of digital channels and approaches, customers still prefer to speak with a person for complex issues. So what does this mean for the call centre?

Read More

Want to learn more about Stellar?

Stay at the forefront of customer experience and industry trends.