Have you built an outsourcing relationship from the ground up? No? Do you have experience with building a piece of flat-pack furniture? Well, then you're qualified to join Rik as she goes through the three steps to assembling your perfect business partnership.
One of the advantages of working for an outsourcer is that I get the opportunity to understand how each of our clients is using their net promoter score to drive a better experience for their customers. Our clients are doing just that – using the feedback and score to better understand drivers of low scores and modelling what drives a customer to be a promoter.
As an outsourcer, we see a lot of requests for tender/proposals and the quality and clarity of these can vary dramatically. There are a lot of common mistakes that make it very difficult for companies wishing to outsource to get a real understanding of their options and even the potential costs of outsourcing.