Rachel O’Loughlin joined Stellar in 2001.
As Chief Customer Officer, Rachel is responsible for Stellar’s Customer Experience (CX) strategy and Global Operations across 16 locations and 4 countries, supporting a diverse portfolio of voice, digital and automated solutions across every industry vertical. Rachel’s previous roles include Chief Operating Officer (Australia) and also Chief Commercial Officer during which time she successfully launched Stellar’s initial digital offering.
Rachel is an ambassador for Stellar’s unique Open Book Management (OBM) culture which she considers to be critical to Stellar’s success and more relevant than ever in today’s rapidly changing world. She is passionate about developing business leaders to be curious and unwavering in their efforts to develop forward-thinking solutions that improve customer experience and deliver quantifiable improvements for Stellar’s clients.
Stay at the forefront of customer experience and industry trends.