Archive for: Technology

Artificial Intelligence
Jonathon Little

Stellar Trends & Insights Report: January 2017

Join us to discover the latest trends in our industry and customer experience. In this issue: real-time emotional detection, automated trains in Australia, and a new rival for Amazon’s Echo.

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Finance
Jonathon Little

Stellar Trends & Insights Report: November 2016

Join us to discover the latest trends in our industry and customer experience. In this issue: 2G now a relic of the past, new blockchain technology makes lower-cost transactions possible, and Australians need help with their homework.

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Technology
Jonathon Little

Stellar Trends & Insights Report: July 2016

Join us to discover the latest trends in our industry and in customer experience. In this issue: shoppers decide on the line between ‘creepy’ and ‘cool’, keep an eye on your pets from work, and a video on a hip Italian grocery store’s approach to customer experience.

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Contact Centre
Stefanie Cutrera

The Custodians of Customer Loyalty

We are now living in a digital first world, with well-informed and impatient customers using an omni-channel approach to interact with companies. Despite the availability of digital channels and approaches, customers still prefer to speak with a person for complex issues. So what does this mean for the call centre?

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Contact Centre
Stefanie Cutrera

The Changing Face of Contact Centres

It’s the thing we’ve read about, planned for, and braced ourselves to be ready to tackle for the last couple of years: the reduced reliance on traditional voice channels that threatens to change the face of the contact centre industry forever.

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Contact Centre
Jonathon Little

The Increasing Importance of Digital Customer Service

Customers increasingly want to engage with businesses through channels beyond the traditional call centre or retail environment. Given that there is an increasing proportion of non-voice customer interactions, and this trend is expected to continue, is your business ready for this evolution?

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Stellar United States
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