What drives great customer experience

Navigating consumer needs. Customer experience, generational differences and channel usage. Read the new report now!

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Business
Jonathon Little

Stellar Trends & Insights Report: May 2019

Join us to discover the latest trends across Australian industry and customer experience. In this issue: A more dynamic drive-thru experience, The proliferation of predictive personalisation & Roadmap sets the groundwork for AI research priorities.

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Awards
Stefanie Cutrera

What is Conversational Commerce?

Stellar’s Amrita Bhattacharyya and Andrew Hague explore the future of ‘Conversational Commerce’ and how it will affect customer strategy.

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Business
Sue Robinson

Getting the Most Out of a Consulting Engagement

At Stellar, we are excited about formally launching a long running service we’ve provided to clients. Stellar‘s consulting division, designed to help clients transform their customer experiences through comprehensive customer strategies and contact center optimization. Having reflected on all the advice we have provided over the years, we thought it would be instructive to ask one of our consulting directors to provide some recommendations around how to best use consultants.

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