What drives great customer experience

Navigating consumer needs. Customer experience, generational differences and channel usage. Read the new report now!

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About The Author

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Awards
Stefanie Cutrera

What is Conversational Commerce?

Stellar’s Amrita Bhattacharyya and Andrew Hague explore the future of ‘Conversational Commerce’ and how it will affect customer strategy.

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Consulting
Stefanie Cutrera

What will 2017 bring for Customer Experience?

The best thing about wrapping up the year is the space we get to reflect on the year gone by and the year to come. As I started to write a predictions post for 2017, I found myself taking stock of my predictions last year, and where they had ended up.

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Business
Sue Robinson

How to Find the Right Outsourcing Partner

As an outsourcer, we see a lot of requests for tender/proposals and the quality and clarity of these can vary dramatically. There are a lot of common mistakes that make it very difficult for companies wishing to outsource to get a real understanding of their options and even the potential costs of outsourcing.

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Stellar United States
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